loomiSupport
Write to support.vidapp@gmail.com — tell us your iPhone model and the Loomi version (Me, at the bottom), and we'll get back to you.
Common questions
How do I move a flower?
Drag its head. The stem bends to follow from the mouth of the vase. Tap a flower to select it, then use Adjust for its colour, height and angle, or to send it behind the others.
Where are my vases saved?
On your iPhone, in the Vases tab. Loomi has no account, so they aren't synced between devices. Use Save image to keep a copy in Photos.
I left the studio halfway. Is my vase gone?
Choose "Keep as draft" when you close the studio, and it waits for you in Vases and on Today under "Continue your vase".
Save image says Loomi needs permission.
Open iOS Settings › Loomi › Photos and choose "Add Photos Only". Loomi can only add pictures; it never reads your library.
I bought Loomi Pro but it isn't unlocked.
Open Me › Restore purchases while signed in to the same Apple Account you bought with. If it still doesn't unlock, email us with the date of purchase.
How do I cancel my subscription?
In iOS Settings › your name › Subscriptions › Loomi Pro, or from Me › Loomi Pro › Manage in the app. You keep Pro until the end of the period you've paid for.
Can I get a refund?
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.